Privacy Policy

This privacy policy explains how Houston Consulting Ltd collects, uses, and protects your personal information when you visit our website or engage our services. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Houston Consulting Ltd ("Houston Consulting", "we", "us", "our") is a HubSpot consultancy based in the United Kingdom. For the purposes of data protection law, we are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can contact us at [email protected].

Information we collect

We collect personal information in the following ways:

• Information you provide directly. When you contact us by email, book a call, or complete a form, we may collect your name, email address, phone number, company name, and any details you choose to share about your business or enquiry.
• Information collected automatically. When you browse our website, we may collect technical information such as your IP address, browser type, device information, the pages you visit, and how you interact with the site. This is gathered through cookies and similar technologies.
• Information collected during an engagement. When you work with us, we may process business information relating to your HubSpot portal and operations in order to deliver our services.

How we use your information

We use your personal information to:

• respond to your enquiries and communicate with you;
• arrange and conduct calls, meetings, and consultations;
• provide, manage, and improve our consultancy services;
• send you relevant information about our services where you have requested it or where we have a legitimate interest in doing so;
• understand how our website is used so we can improve it; and
• meet our legal, accounting, and regulatory obligations.

We rely on the following lawful bases for processing: your consent (for example, for certain cookies or marketing communications); the performance of a contract with you; our legitimate interests in operating and promoting our business; and compliance with our legal obligations.

Cookies and analytics

Our website uses cookies and similar technologies to help the site function, to understand how visitors use it, and to improve your experience. We use HubSpot, which sets cookies to recognise returning visitors and measure website activity. You can control or disable cookies through your browser settings, although some parts of the site may not function properly if you do.

Sharing your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our business — for example, our CRM and meeting-scheduling platform (HubSpot), email providers, and professional advisers. These providers act on our instructions and are required to keep your information secure. We may also disclose information where we are required to do so by law.

International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take steps to ensure your information is protected by appropriate safeguards, such as standard contractual clauses or an equivalent recognised mechanism.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet any legal, accounting, or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• request that we correct inaccurate or incomplete information;
• request that we delete your information in certain circumstances;
• object to or restrict our processing of your information;
• request the transfer of your information; and
• withdraw your consent at any time where we rely on it.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Data security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

Contact

For any privacy-related enquiries, please contact: [email protected].